Thursday, 22 September 2011

Troubleshooting IFD crm2011

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If the message says "You are trying to create a new user which does not exists in ... domain", then reset dns setting on front end server (where CRM front end is installed).

run command line and enter following lines and wait for at least couple for changes to take effect.
ipconfig /flushdns
ipconfig /registerdns

check if crm is showing pages normally, if some of the pages/ icons are not showing, reset IIS

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if showing IFD login screen and after login shows error message with some reference number being shown by ADFS service, then open ADFS configuration manager, UPDATE relying party trust record.

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if backend ADFS machine is restarted then wait for at least 10 mins for adfs to load all the changes. there will be some error initially in event viewer about domain not found.

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