Thursday 15 December 2011

Assigning a record to team is not assigned to respective queue

I created a team, and when team is created a queue with the same name is also created, When I was assigning the record to Team using Out of Box (OOB) functionality of CRM, The Case was not shown in Queue.

Resolution: Entities which are expected to be assigned to Queue. Their Queue option should be checked "once enabled it can not be disabled later on".

The items which you expect to automatically move to owner's queue in my case Team's Queue, Check the option "Automatically move records to the owner's default queue when a record is created or assigned" for the entity you are assigning.


1 comment:

  1. i am a successful business owner and father. I got one of these already programmed blank ATM cards that allows me withdraw a maximum of $5,000 daily for 30 days. I am so happy about these cards because I received mine last week and have already used it to get $20,000. Skylink technology is giving out these cards to support people in any kind of financial problem. I must be sincere to you, when i first saw the advert, I believed it to be illegal and a hoax but when I contacted this team, they confirmed to me that although it is illegal, nobody gets caught while using these cards because they have been programmed to disable every communication once inserted into any Automated Teller Machine(ATM). If interested get through to them on mail: skylinktechnes@yahoo.com  or  whatsapp/telegram: +1(213)785-1553  

    ReplyDelete